topic Re: Getting connected in Get Support

Getting connected

Koala1 — Tue, 17 Mar 2026 02:07:17 GMT

Do I have to turn off previous provider in settings for public mobile to begin

Re: Getting connected

Sansan — Tue, 17 Mar 2026 02:10:40 GMT

Yes, reply yes to the sms and wait about 30 minutes. Then remove or disable previous SIM, then insert Public Mobile SIM or enable eSIM and restart your phone.

Re: Getting connected

slusagm — Tue, 17 Mar 2026 02:12:04 GMT

Yes, it is better to turn off old one. Turn on PM sim and set it as Primary. Reboot phone and Reset Network Settings

Re: Getting connected

Handy1 — Tue, 17 Mar 2026 02:12:17 GMT

@Koala1 Yes if you replied YES to the your old provider then remove that sim and set public mobile sim as primary and reset network settings and reboot the device and test calling data and text