Re: Port issue

Kamix — Tue, 17 Mar 2026 01:02:30 GMT

I have the same exact issue and I'm extremely frustrated right now. I answered Yes on a text I received on Saturday. Then today when I checked, the port out never happened AND I was charged for another month because my month had elapsed. Now I've just had Freedom initiate another port out and same thing, no response after responding Yes. Worst of all, when you call the number there is no support and routes you to a Koodo IVR.

Re: Port issue

softech — Tue, 17 Mar 2026 01:06:56 GMT

@Kamix

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

topic Re: Port issue in Get Support

Re: Port issue

Re: Port issue