topic Re: Transfer/activation process in Get Support

Transfer/activation process

munashenyazvigo — Mon, 16 Mar 2026 21:08:30 GMT

I missed a text message from previous provider. What do I do next to activate from my previous to my new provider

Re: Transfer/activation process

softech — Mon, 16 Mar 2026 21:09:27 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Transfer/activation process

Socrates8567 — Mon, 16 Mar 2026 21:11:06 GMT

@munashenyazvigo wrote:
I missed a text message from previous provider. What do I do next to activate from my previous to my new provider

If you missed the authorization text from your previous provider, the porting process has likely timed out.

Please check your community mailbox.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer/activation process

hTideGnow — Mon, 16 Mar 2026 21:11:21 GMT

hi @munashenyazvigo

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage