topic Re: Accessing cellular network in Get Support

Accessing cellular network

Marty441 — Mon, 16 Mar 2026 20:58:56 GMT

I have intermittent connection when dialing out from my home.

Re: Accessing cellular network

hTideGnow — Mon, 16 Mar 2026 21:00:25 GMT

hi @Marty441 phone calls only? does the phone show connected to PM network? and what phone do you have?

try Reboot phone and click Reset Network Settings and make calls again

Re: Accessing cellular network

Socrates8567 — Mon, 16 Mar 2026 21:07:23 GMT

Intermittent connection while dialing out from home on Public Mobile is often caused by a poor handoff between the LTE (data) and 3G (voice) networks, or physical interference within your house.

Briefly turning Airplane Mode on for 30 seconds and then off. It forces your device to scan for the strongest nearby tower.

Re: Accessing cellular network

Marty441 — Mon, 16 Mar 2026 21:26:21 GMT

Yes phone calls only. Samsung S20 5G.

I was disconnected from mobile network, then reset. Reconnected to mobile network, but lost wifi connectivity, so reconnected that again.

Still can't phone out.

Re: Accessing cellular network

Marty441 — Mon, 16 Mar 2026 21:31:35 GMT

I am connected to PM network, and did reboot first.

Re: Accessing cellular network

hTideGnow — Mon, 16 Mar 2026 21:33:57 GMT

hi @Marty441 are you in Manitoba?

this phone does not have VoLTE support with PM and would have trouble for calls if you are in Manitoba

even if you are not in Manitoba you might still have problem using this call if the area lacks 3G

Re: Accessing cellular network

Socrates8567 — Mon, 16 Mar 2026 21:37:14 GMT

@Marty441 wrote:
Yes phone calls only. Samsung S20 5G.
I was disconnected from mobile network, then reset. Reconnected to mobile network, but lost wifi connectivity, so reconnected that again.
Still can't phone out.

The Samsung S20 won't work with the Public Mobile network. You will need a different phone.

Re: Accessing cellular network

Marty441 — Mon, 16 Mar 2026 21:37:44 GMT

I am in BC and my phone worked normally for the last few years. Problems started a week ago.

Re: Accessing cellular network

hTideGnow — Mon, 16 Mar 2026 21:40:32 GMT

hi @Marty441 while Telus has not started decommission 3G in BC, they are changing some network towers from 3G to 5G , so it could be the reason

but ask PM agent to check and refresh your account first

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Accessing cellular network

Marty441 — Mon, 16 Mar 2026 21:56:56 GMT

Submitted a ticket, thanks.