Data usage not being recorded

Little_Tess — Mon, 16 Mar 2026 11:48:00 GMT

My data usage stays at zero.it does this on the app or if I log on line to may account. Anyone else have this happen?

Re: Data usage not being recorded

hTideGnow — Mon, 16 Mar 2026 14:00:49 GMT

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data usage not being recorded

Little_Tess — Mon, 16 Mar 2026 15:26:39 GMT

Submitted a ticket cleared cach and the fact it does the same on the app tells me something is wrong ha ha hoping to get it solved

topic Data usage not being recorded in Get Support

Data usage not being recorded

Re: Data usage not being recorded

Re: Data usage not being recorded