topic Re: Subscription Did Not Change Upon Renewal in Get Support

Subscription Did Not Change Upon Renewal

amysands — Mon, 16 Mar 2026 00:16:43 GMT

Just after my last payment was billed I noticed that Public Mobile was offering a cheaper phone plan subsciption therefor I signed up for that one - while clicking "change upon renewal" so that I was not billed twice. Yesterday my plan renewed but they did not change it. It is the same plan & price. I don't want to be charged a second time if I press the "change now" button. I feel like I might get stuck in this cycle if I cick on the change upon renewal button again. Is anyone able to help navigate this?

Re: Subscription Did Not Change Upon Renewal

hairbag1 — Mon, 16 Mar 2026 00:21:34 GMT

@amysands

click on the orange chat bubble on lower right side of page to start the process to get Customer Support. Did you save a screenshot of the offer you took advantage of ?

Re: Subscription Did Not Change Upon Renewal

amysands — Mon, 16 Mar 2026 00:39:09 GMT

Sadly I did not! Thank you, I will try the Customer Support.