topic Re: Identical usage history in Get Support

Identical usage history

danem — Sun, 15 Mar 2026 17:20:26 GMT

My wife and I both have a $20/month plan with Public Mobile, and we each have separate accounts with different email addresses. However, I noticed that my usage history is exactly the same as hers for the past several months.

Please advise how to deal and get help with this issue?

Thank you.

Re: Identical usage history

slusagm — Sun, 15 Mar 2026 17:22:02 GMT

Sound like a browser cache or app cache problem

Try login using browser with incognito mode, try using a different browser to login for each account

Re: Identical usage history

Chalupa_Batman — Sun, 15 Mar 2026 17:30:34 GMT

Hi @danem

This is very common as your browser is using the cache history of your and her account. I would strongly suggest you use a different browser than she uses. This way there are no mix ups with cache issues.