topic Lost phone in Get Support

Lost phone

Marc1984 — Sun, 15 Mar 2026 16:26:08 GMT

I lost my phone and unable to enable my new sim card on my new phone. Codes being sent to my lost phone. What can I do to have codes sent to my email. I have tried to have code resent but only goes to lost phone

Re: Lost phone

Chalupa_Batman — Sun, 15 Mar 2026 16:28:54 GMT

Hello.

Try clicking on Didn't get the code and see if there is an email option. If not, contact customer service.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Lost phone

Marc1984 — Mon, 23 Mar 2026 13:14:52 GMT

Thanks issue resolved