topic Re: No service or bars after activation and pay in Get Support

No service or bars after activation and pay

crawn1ck — Tue, 04 Jan 2022 23:20:22 GMT

I activated my SIM last night for the $40 plan, put the SIM in my unlocked phone and it doesn't work. There are no bars, it says "no service". Can anyone explain why this isn't working. This is a bit ridiculous after paying for three months in advance.

Re: No service or bars after activation and pay

hummuschips — Tue, 15 Nov 2016 14:33:48 GMT

When you log into self serve, do you see your plan details?

Re: No service or bars after activation and pay

crawn1ck — Tue, 15 Nov 2016 14:35:43 GMT

Yes. I see "Active" and full plan details

Re: No service or bars after activation and pay

hummuschips — Tue, 15 Nov 2016 14:39:16 GMT

What model phone are you using?

Re: No service or bars after activation and pay

crawn1ck — Tue, 15 Nov 2016 14:40:31 GMT

Huawei Y636-L02

Re: No service or bars after activation and pay

akravator — Tue, 15 Nov 2016 14:41:04 GMT

I am in a similar situation as crawn1ck.

Paid yesterday evening.

No service (inbound/outbound/data) so far.

I did a number port from Wind mobile.

- Wind account is no longer active

- Number is no longer in service when you try to dial-in

I have not receive a confirmatory text message from PM.

Re: No service or bars after activation and pay

crawn1ck — Tue, 15 Nov 2016 14:44:03 GMT

Maybe it takes some time?

Re: No service or bars after activation and pay

hummuschips — Tue, 15 Nov 2016 15:00:36 GMT

@crawn1ck are you sure the model number is Y636-L02 ? I tried searching that model and can't find it anywhere online.

@akravator what phone are you using?

Re: No service or bars after activation and pay

akravator — Tue, 15 Nov 2016 15:02:31 GMT

Heya,

That is a Blu Vivo XL (https://www.amazon.ca/BLU-Vivo-Smartphone-5-5-Inch-Unlocked-Compatible/dp/B01AHZUT0S)

Re: No service or bars after activation and pay

crawn1ck — Tue, 15 Nov 2016 15:03:29 GMT

Apologies, Y635-L02. One digit off.

Re: No service or bars after activation and pay

hummuschips — Tue, 15 Nov 2016 15:33:22 GMT

Unfortunately youll have to send a message to a mod. I wanted to rule out the possibility of a phone issue but I think both should be okay especiallyt he BLU. I'm not 100% about the Huawei phone, crawn1ck have you used that phone on one of the other networks in Canada before?

In either case, you should both follow the steps below to contact someone.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: No service or bars after activation and pay

crawn1ck — Tue, 15 Nov 2016 15:34:18 GMT

Yes, I have used it on the Telus netowrk (funny enough) and it worked fine. Since you are now partnered with Telus, I wouldn't think there would be any issues.

Re: No service or bars after activation and pay

hummuschips — Tue, 15 Nov 2016 15:45:56 GMT

@crawn1ck I think the SIM card isn't provisioned properlyif you can see the plan details on your account.

You should verify the last 4 digits of your SIM card with what shows on your account page in "Plan and Addons" -> change sim card. If it's different, then there was a typo somewhere when activating.

Re: No service or bars after activation and pay

crawn1ck — Tue, 15 Nov 2016 15:49:11 GMT

I did both of those already.

Re: No service or bars after activation and pay

Cat_L — Sat, 19 Nov 2016 20:19:06 GMT

Hi Nicholas,

This one is showing as resolved and I see you have usage now.

Is everything working?

Re: No service or bars after activation and pay

crawn1ck — Sat, 19 Nov 2016 20:28:34 GMT

No No no no no no no no no no.....everything is NOT working. I can make outgoing calls, but when someone tries to call me, it says "are you sure the number you are calling exists". I cannot send or receive texts either, just make outgoing calls. The data seems to work as well. This needs to be fixed IMMEDIATELY!!!!!

Re: No service or bars after activation and pay

crawn1ck — Sat, 19 Nov 2016 20:29:32 GMT

I dopn't understand how this issue hasn't been resolved yet....how difficult can it be to make incoming calls work if outgoing calls work.???

Re: No service or bars after activation and pay

mangler — Sat, 19 Nov 2016 20:39:03 GMT

This is going to sound like IT support BS, but I had very similar issues when I changed my phone(partial service), and I solved it by doing the following:

Turned phone off, removed sim. Turned phone back on without sim. wait to make sure it sees the no sim option. Turn phone back off. Re insert sim. Turn phone back on.

Worth a try while you wait for the mods to get back to you.

Re: No service or bars after activation and pay

crawn1ck — Sat, 19 Nov 2016 20:39:26 GMT

If this works I owe you a beer. I'll let you know very soon.

Re: No service or bars after activation and pay

crawn1ck — Sat, 19 Nov 2016 20:47:40 GMT

Didn't work.....