topic Re: HELP in Get Support

HELP

tina144 — Sun, 15 Mar 2026 20:21:29 GMT

3 months they have been taken payments, 3 months i have had no service. i have a disabled child and i need my phone to work 3 months ago. Again today took money out of my bank account and still says account temporarily suspended and money to resume services. Which public already took this morning. Support isn't answering and i need this fixed Asap!!!

Re: HELP

slusagm — Sun, 15 Mar 2026 13:58:12 GMT

Check My Account and see if the money you load showing in Available Funds. If it is there, it means the money stuck there and was not used for renewal. You will need to click Lost /Stolen first, logout and wait 5 mins. Then go back into My Account and disable the Lost/Stolen and it will trigger the system to use the money to renew

Re: HELP

tina144 — Sun, 15 Mar 2026 14:04:21 GMT

if i click lost or stolen i wont be able to use my phone again?

Re: HELP

tina144 — Sun, 15 Mar 2026 14:06:33 GMT

also says if i do that public will have to remove black list. i can't do that because they never get back to me

Re: HELP

hairbag1 — Sun, 15 Mar 2026 14:22:28 GMT

@tina144

did Public Mobile customer support tell you your cell was blacklisted ? If so, you should remove the sim from that cell and buy a new cellphone. Install the Public Mobile sim back into the new cell and you should be good.

Re: HELP

tina144 — Sun, 15 Mar 2026 14:23:30 GMT

Re: HELP

hairbag1 — Sun, 15 Mar 2026 14:27:24 GMT

@tina144 wrote:
No

OK, sorry I misunderstood your earlier response. So...did your service ever work properly (talk/text and data) ? When you log in to your account using either the app or laptop, can you see if the account is Active ? Can you see the $$ in Available Funds ?

Re: HELP

Dunkman — Sun, 15 Mar 2026 15:45:41 GMT

@tina144

If you have not been able to use service for last 3 months, you will need to wait to hear back from customer service agent.

Did you submit a ticket? Private message CS_Agent? Service response times are slower on weekends.

Re: HELP

BKNS27 — Sun, 15 Mar 2026 16:16:18 GMT

@tina144

Call 1-855-4PUBLIC and enter your number. If the system can’t locate your number then your account is closed, SIM stops working and your number has been returned to the carrier you got the number from for nonpayment for over 90 days. If you want the number back…you need to contact them.

If it is Suspended then you need to make a manual payment with the CC on file or with vouchers.