topic Re: Can not make cellular calls in Get Support

Can not make cellular calls

hskhalon — Sun, 15 Mar 2026 02:23:06 GMT

I am not able to make cellular calls from my number ########## and getting messages that I used my all minutes but I have unlimited calling plan. Please help.

Re: Can not make cellular calls

softech — Sun, 15 Mar 2026 00:17:20 GMT

@hskhalon

What phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:
https://www.publicmobile.ca/en/get-help/articles/850-turndown

Telus is currently refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.

While one compatible band is still sufficient, reality is 1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.

Re: Can not make cellular calls

hskhalon — Sun, 15 Mar 2026 00:20:06 GMT

I am using now iPhone 14 max pro

Re: Can not make cellular calls

softech — Sun, 15 Mar 2026 00:24:00 GMT

@hskhalon iPhone would not be affected

Please try Reboot phone and Reset Network Settings

If you still unable to make calls, ask PM to re-provision the account

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can not make cellular calls

Chalupa_Batman — Sun, 15 Mar 2026 00:38:23 GMT

@hskhalon wrote:
I am not able to make cellular calls from my number ########## and getting messages that I used my all minutes but I have unlimited calling plan. Please help.

Try turning on Airplane mode for 30 seconds and then turning it off.

Try doing a hard boot. That means turn off your phone completely for 30 seconds and then restarting it. Not just a restart. Completely off for 30 seconds.