topic Re: mobile data in Get Support

mobile data

mchepesuik — Sat, 14 Mar 2026 21:05:05 GMT

hello

I am a new subscriber....please tell me why my mobile data is not working. Do I need to set something up? WiFi is working, but I need mobile data too!

thank you

Re: mobile data

BKNS27 — Sat, 14 Mar 2026 21:28:14 GMT

@mchepesuik

Is Roaming enabled on the phone settings?

If it is then you need to reset the Network setting on your phone but you will need to re-enter your home wifi when it is reset.

Re: mobile data

Dunkman — Sat, 14 Mar 2026 22:11:40 GMT

@mchepesuik

Is talk and text working?

Which model phone are you using? If android, may need to adjust APN settings.

Re: mobile data

mchepesuik — Sat, 14 Mar 2026 22:56:53 GMT

i found APN settings....not sure how to adjust. Right now it says telus...I have never used telus as a mobile server!

Re: mobile data

mchepesuik — Sat, 14 Mar 2026 22:57:01 GMT

Re: mobile data

softech — Sat, 14 Mar 2026 23:01:37 GMT

@mchepesuik

can you confirm what phone do you have?

Try Reset network settings after a device reboot.
For most Android phones, this can be done by going to Settings > System (or General Management) > Reset options > Reset network settings

if the data still does not work, go to the APN screen, select the default APN profile and click Edit. Compare below and update:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)