topic Re: Transfer phone in Get Support

Transfer phone

Plss — Sat, 14 Mar 2026 20:48:23 GMT

Hi I want to port over phone numbers from another provider

Re: Transfer phone

slusagm — Sat, 14 Mar 2026 20:50:22 GMT

You have problem porting the number or you are asking how?

make sure your old provider account is still active
get the old provider account number
download PM app and subscribe.
You will be asked about phone number after payment step. Enter the phone number and old provider account number
Keep the old provider sim in the phone. Your old provider will send you a sms text, reply yes within 90 mins
then wait till old provider sim no longer work, you can put your PM sim card in the phone and all done

Re: Transfer phone

BKNS27 — Sat, 14 Mar 2026 20:51:20 GMT

@Plss

You can port your number to another carrier but the PM account must be active. The new carrier will do everything else for them. Your account will automatically close once porting is completed so if you need to look at your previous payments or need to print them out. Do it before your account is closed.

Re: Transfer phone

Plss — Sat, 14 Mar 2026 21:03:48 GMT

So I just do that when I order my service I just say porting over phone #

Re: Transfer phone

Dunkman — Sat, 14 Mar 2026 22:15:48 GMT

@Plss

Public mobile is all self service. When you activate your plans with PM, you will be offered option to port over number to PM.

Here is additional information:

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number