topic Re: Data issues today (March 11, 2026) in Get Support

Data issues today (March 11, 2026)

monou208 — Thu, 12 Mar 2026 00:46:22 GMT

Hello,

My data doesn't seem to be working. Calls are fine though.

Are there any known issues today?

I've already tried restarting my phone, turning data off/on, etc

Any help is greatly appreciated!

Re: Data issues today (March 11, 2026)

Dunkman — Wed, 11 Mar 2026 20:03:10 GMT

@monou208

Is text working fine

Might want to try a network rest of phone. Note: this will erase any saved Wifi passwords.

Check the Telus outage map in your area

https://www.telus.com/en/bc/outages

Re: Data issues today (March 11, 2026)

DonForgo — Wed, 11 Mar 2026 23:02:55 GMT

Have you logged into your account to make sure you didn't use up all your data?

That happens.

Re: Data issues today (March 11, 2026)

Tuna1223 — Thu, 12 Mar 2026 00:57:42 GMT

Before Telus took over, I was getting PM basic service for about half the rate I am paying now. My package included 150 LD minutes and a minimum amount of data, maybe around 2meg/month. Through incentives I also gained 2G of data which rolled over monthly and was to be used up at my discretion. I finally used up the last of that data 2 weeks ago and my data stopped working entirely. When I logged in to my account, it seems if I want data now, I have to take the minimum (5G) at $20 every month which with tax will bring my monthly likely to over $40/month. This is close to 4x the amount I was paying just over a year ago. If I'm missing something here, please fill me in. Otherwise, it's time to shop around. PM is definitely not the same as it was when I first enrolled in it.

Re: Data issues today (March 11, 2026)

hTideGnow — Thu, 12 Mar 2026 01:08:28 GMT

hi @Tuna1223

time has changed. You were paying half back then, partially is the rewards.

The low end plans might be more expensive. But the mid-tier plans and above are way cheaper, people are getting more than double the data . It was used to be $25 for 1GB, now people getting $23 for 2GB, $26 for 5GB. And if you wait for deals, you get $25 for 20GB or $26 for 25GB

Re: Data issues today (March 11, 2026)

monou208 — Thu, 12 Mar 2026 04:43:34 GMT

@DonForgo @Dunkman

Sorry guys, false alarm.

I had removed my SIM card earlier in the day and after I put it back in, was no longer set as the Primary SIM.

I made it the Primary SIM again and data is now working as expected.

Thanks to everyone who replied!

Re: Data issues today (March 11, 2026)

softech — Sat, 14 Mar 2026 19:39:57 GMT