topic Puk pin in Get Support

Puk pin

ttressa — Sat, 14 Mar 2026 20:47:13 GMT

Ive been lock out. I have ticket and nothing.

Im not sure if anything or anyone will help.

So frustrating. E-sim locked with this code. How is possible. Ive sims never were like this.

Re: Puk pin

Chalupa_Batman — Sat, 14 Mar 2026 19:40:16 GMT

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

You've mentioned that you have a ticket, just to confirm the above is how you did it? On the weekends customer service is slow. Because this is a self serve service with no "instant" support, it make take up to 48 hours for them to respond. Just keep an eye on your community inbox.

Re: Puk pin

slusagm — Sat, 14 Mar 2026 20:03:40 GMT

@ttressa

the quickest way to resolve PUK issue with eSIM is to buy a new one.

if you cannot login the app or would like a PUK code, please ask PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Puk pin

ttressa — Sun, 15 Mar 2026 21:11:57 GMT

Im confused ? So no one is going to help with a pin? So only solution is buy a new one ? Why cant i have a pin? They provide. Im confused what ?