Email associated with old number

Bizzydon — Sat, 14 Mar 2026 19:15:01 GMT

How do i fix this issue to put my new number or get a new number

Re: Email associated with old number

slusagm — Sat, 14 Mar 2026 18:50:30 GMT

can you use the email to login My Account using a browser? Try it. For 2FA, click Didn't Receive code or Resend Code, then choose Send email to get the code via email. After you logged in, go to Profile -> Manage EverSafe ID and update phone number

or ask PM to help to update if you cannot login at all.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Email associated with old number in Get Support

Email associated with old number

Re: Email associated with old number