topic Re: Service Issue in Get Support

Re: Service Issue

Wandak — Sat, 14 Mar 2026 17:54:27 GMT

I did my payment through a voucher. Will allow texting and data, but no calling. States I used all my minutes but I unlimited calling as part of my plan

Re: Service Issue

Dunkman — Sat, 14 Mar 2026 17:56:14 GMT

@Wandak

Are you still having issues. More details would be helpful. Are you traveling in the USA?

Reboot your phone. Network reset of phone (note: this will erase any saved Wifi passwords).

Re: Service Issue

Wandak — Sun, 15 Mar 2026 00:40:33 GMT

No not travelling anywhere. I am in Canada do you mean to factory reset my phone. Or just shut it down and then turn it back on.

Re: Service Issue

Dunkman — Sun, 15 Mar 2026 15:41:06 GMT

@Wandak

Not factory reset.

1. Reboot your phone - shut down and restart

2. Network reset of phone. Under your setting section on your phone.

Which model phone are you using? Is your phone VoLTE compatbile with Public mobile network? If not VoLTE, you may experience talk issues.

https://www.publicmobile.ca/en/get-help/articles/volte