topic Re: Subscribing in Get Support

Subscribing

C-Rock — Sat, 14 Mar 2026 19:15:35 GMT

Have a previous log in account. Trying to subscribe but it takes me to a previous plan that i don’t want and can’t change it..What do i do. I did go through process but then eSIM issues.. any ideas on what to do

Re: Subscribing

slusagm — Sat, 14 Mar 2026 16:53:54 GMT

So, you left PM and came back?

what previous plan you see? if you are logged in to a My Account, do you see Change Subscription link?

Re: Subscribing

C-Rock — Sat, 14 Mar 2026 16:59:49 GMT

When i log in it goes directly to complete subscription which is the Can-US plan and doesn’t give me a option to back out or change.. only option was to proceed or log out

Re: Subscribing

slusagm — Sat, 14 Mar 2026 17:03:05 GMT

you might need PM to sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscribing

salah99 — Sat, 14 Mar 2026 18:35:24 GMT

same issue. Sent a msg to the the ticketing system via: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage in the to field use 'CS_AGENT' though.

Re: Subscribing

C-Rock1 — Sun, 22 Mar 2026 15:47:55 GMT

Thanks for help