topic Re: Service not good in Get Support

Service not good

HuaHua1954 — Sat, 14 Mar 2026 03:23:06 GMT

I did not receive SIM card for more than 2 weeks. Send email no response. Try to create a ticket-unable to. The screen went blank. I would like to cancel the inactivated subscription and get a total refund

Re: Service not good

slusagm — Sat, 14 Mar 2026 03:31:54 GMT

sorry, we are just customer, you need to contact PM to track the SIM or ask for cancellation. You send them a message yet?

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service not good

BKNS27 — Sat, 14 Mar 2026 08:59:31 GMT

@HuaHua1954

Some members have indicated that it took up to 3 weeks for the SIM to arrive.
You may want to contact a CS_Agent to arrange for pickup of a SIM from your local Telus/Koodo/Mobile Klinik store if It more than 3 weeks.