Wrong IMEI entered

MimiF — Sat, 14 Mar 2026 04:48:29 GMT

I entered the wrong IMEI for an eSIM so didn’t receive. I accidentally entered the IMEI for my other phone number that’s attached to my physical SIM card. How do I fix this?

Re: Wrong IMEI entered

softech — Sat, 14 Mar 2026 04:55:03 GMT

@MimiF

are you porting in a number from another provider?

it is actually best to use account number of the old provider instead of IMEI. There is a number to call to talk to live support and provide them the correct account number or IMEI. Then, they can re-trigger the porting process. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them in the morning and they will sort it out for you

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Wrong IMEI entered

MimiF — Sat, 14 Mar 2026 05:04:14 GMT

Yes

topic Wrong IMEI entered in Get Support

Wrong IMEI entered

Re: Wrong IMEI entered

Re: Wrong IMEI entered