topic Re: My internet has stopped working in Get Support

My internet has stopped working

Redelmo19 — Sat, 14 Mar 2026 02:48:05 GMT

Anyone know how to fix it?

edited by computergeek541: changed category (discussion isn't related to My Account/self serve account system)

Re: My internet has stopped working

slusagm — Fri, 13 Mar 2026 23:22:52 GMT

What phone do you have?

You can Reboot phone and Reset Network Settings

Re: My internet has stopped working

Redelmo19 — Fri, 13 Mar 2026 23:28:39 GMT

I did thst not working. Samsung flip 5

Re: My internet has stopped working

slusagm — Fri, 13 Mar 2026 23:31:51 GMT

Calls and text work and just not data?

You removed all old sim cards? You sure you didn't set up Data Limit?

Re: My internet has stopped working

Redelmo19 — Fri, 13 Mar 2026 23:34:40 GMT

Yes had Publix mobile for every year calls work just internet snd no data limit

Re: My internet has stopped working

slusagm — Fri, 13 Mar 2026 23:41:10 GMT

Do you have physical sim? If you do, test the sim in another phone

If you have eSIM, maybe buy a new eSIM using the PM app. With a new eSIM, it will provision the account again and it should work

Re: My internet has stopped working

HALIMACS — Sat, 14 Mar 2026 00:12:49 GMT

@Redelmo19

To be certain, you're in an area where you've used Data before?

Did you try checking to see if you've reached your plan's data limit?

I recall there are plans with normal 4 and 5G data, and some have unlimited throttled-down data afterwards.

Is it possible you're on the throttled down data and it's so slow that it just 'appears' you have no data for what you're trying to do?

I'm certain your mobile data is toggled on, correct?

Re: My internet has stopped working

Redelmo19 — Sat, 14 Mar 2026 08:36:16 GMT

Ive had data here for a year and its not just home its all over the city and no limit on internet and im at 1/10th of limit usage.

Re: My internet has stopped working

softech — Sat, 14 Mar 2026 12:47:41 GMT

@Redelmo19

May I know what phone model is that?

or you can manually update the APN on your phone:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)