topic Re: SIM Card in Get Support

SIM Card

ncheng02 — Sat, 14 Mar 2026 02:51:54 GMT

Hello,

I have not received my SIM card. Ordered in January 26th.

hTideGnow — Fri, 13 Mar 2026 21:50:07 GMT

that was way too long

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

slusagm — Fri, 13 Mar 2026 21:50:27 GMT

I would think the sim card was lost on the way

Ask PM to resend. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage