Just transfered from Rogers, Emergency calls only

Leo27 — Fri, 13 Mar 2026 02:51:53 GMT

I transferred my number from Rogers. I received confirmation that Rogers approved the transfer, my eSIM shows the correct number (###-###-####), but my phone says ‘Not registered, Emergency calls only’ and I cannot make calls

Re: Just transfered from Rogers, Emergency calls only

softech — Fri, 13 Mar 2026 02:52:52 GMT

@Leo27

it could be an account provisioning issue. But there is a chance that the error was there because the Public Mobile esim was already installed but just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: Just transfered from Rogers, Emergency calls only

Leo27 — Fri, 13 Mar 2026 16:56:07 GMT

Hi guys,

Thanks for helping.

It is now addressed without me doing anything. So I guess it just takes some time to work.

topic Re: Just transfered from Rogers, Emergency calls only in Get Support

Just transfered from Rogers, Emergency calls only

Re: Just transfered from Rogers, Emergency calls only

Re: Just transfered from Rogers, Emergency calls only