topic Re: Refund in Get Support

Refund

Emilybremner77 — Fri, 13 Mar 2026 18:02:50 GMT

I subscribed to a new plan thinking it would go onto the account I have now however it did not so I had to purchase another subscription. Could I receive a refund for the 1st plan

Re: Refund

Handy1 — Fri, 13 Mar 2026 10:29:59 GMT

@Emilybremner77 You need to have separate email for each account you can’t have two phone numbers on one account . You wil have to ask support to help you fix

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

Anerkons — Fri, 13 Mar 2026 15:12:05 GMT

I believe you must have --as you say changed plans on the same account - so if you you did this mid term of the existing account you will not get a refund on the remaining term.