topic Transferring Number to another carrier in Get Support

Transferring Number to another carrier

sobrien — Fri, 13 Mar 2026 13:59:12 GMT

I'm trying to transfer my public Mobile number to another carrier and that carrier has been unable to do so to date. They have also told me that I need to have the port protection removed, how do I do that?

Re: Transferring Number to another carrier

BKNS27 — Fri, 13 Mar 2026 14:12:55 GMT

@sobrien

PM doesn’t have port protection as an option. The only requirement is to keep your active and reply to the confirmation text with YES with the PM SIM in your phone.

Re: Transferring Number to another carrier

hTideGnow — Fri, 13 Mar 2026 14:28:45 GMT

hi @sobrien

PM does not have port protection setup. All it has is the text authorization , which will send to your Active PM account via SMS. did you get that?

and if your new carrier says it has trouble porting, tell them there is not port protection and ask them the specific error they see. Also, confirm if you have given them the correct PM account number

or you can ask PM support agent and see if they ever receive the port request

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transferring Number to another carrier

sobrien — Fri, 13 Mar 2026 15:05:40 GMT

I have been waiting for the text auth message to approve the change and the other carrier says that the request is hung up in their system. They asked me to inquire about port protection.

Re: Transferring Number to another carrier

BKNS27 — Fri, 13 Mar 2026 15:49:39 GMT

@sobrien

Your new carrier will need to contact PM again to have the confirmation text sent to your phone again.