topic Re: Plan activation in Get Support

Plan activation

Saltwatercop — Thu, 12 Mar 2026 22:28:21 GMT

Updated to a new plan 2 days ago, payment taken from account, no activation yet, did restart phone, thsnks

Sansan — Thu, 12 Mar 2026 22:34:58 GMT

Did you verify that the payment infact was taken from your account? Your previous plan still works?

What doesn't work data? Calls?

Saltwatercop — Thu, 12 Mar 2026 22:40:19 GMT

Yes was taken from credit card, everything works on phone, just don’t see the 20 g on my data, still at 2 gb, tks

Sansan — Thu, 12 Mar 2026 22:49:49 GMT

Refresh the tab by swiping down on the screen.

Or check the Usage Breakdown tab. You might need to sign out and back first.

Saltwatercop — Thu, 12 Mar 2026 22:56:19 GMT

Tks, I’ve powered my galaxy off and on earlier, I will try signing off

johnH4439 — Fri, 13 Mar 2026 01:31:23 GMT

I have always had immediate activation when payment was made.

Perhaps check payment actually went through the credit card, and that the sim card number was entered correctly

Saltwatercop — Fri, 13 Mar 2026 01:35:28 GMT

I will review that, tks all for the assistance, 🙂