topic Re: Sim card activation in Get Support

Sim card activation

AllanB — Wed, 14 Jan 2026 22:54:40 GMT

Set up account last week. System said I had esim so attempted. It failed. Order sim card. Now find account is being charged with activation. Trying to activate with new sim. System still locked in esim loop. Tried change sim card. System sending secure safe code to cell number not yet active. Crazy loop.

Re: Sim card activation

GQMJ — Wed, 14 Jan 2026 23:19:01 GMT

Did you get an answer to this yet?

Re: Sim card activation

slusagm — Wed, 14 Jan 2026 23:20:39 GMT

@AllanB

you got your sim card yet? when you have the sim card with you, ask PM to help to update he sim card number, also ask them to give you a possible refund with the eSIM as that didn't work

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card activation

PleunBulk — Thu, 12 Mar 2026 21:46:00 GMT

I have same problem, ended up buying SIM card from Amazon. However i am stuck in the eSIM activation loop on my phone. Anyway of getting out of this loop?