topic Re: Can't cancel in Get Support

topic Re: Can't cancel in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421912#M970754 <P>Funny how PM allows me to log in and contribute with either emails.</P> Thu, 12 Mar 2026 21:24:54 GMT DougRA 2026-03-12T21:24:54Z Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421779#M970664 <P>I've had PM for many years and I bought a new subscription for a new, second phone that I wanted as an esim. PM said an esim would not work- incorrect.  So I installed their new Sim and it grabbed the other phone number.  I cannot activate the new account and after a week of frustration,  I want to cancel but I can't because I haven't activated the new Sim.</P><P>How can I cancel when I can't even log in and get past the activation screen?</P><P>I've had problems with PM but this is ridiculous </P> Fri, 13 Mar 2026 01:24:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421779#M970664 DougA99 2026-03-13T01:24:47Z Re: Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421780#M970665 <P>BTW, also can't get a ticket because I can't get past the activation screen with the new account</P> Thu, 12 Mar 2026 15:33:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421780#M970665 DougA99 2026-03-12T15:33:50Z Re: Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421784#M970668 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/550408">@DougA99</a>  </P><P class=""><SPAN class="">send  a  private message   To CS_Agent</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">                          <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A><BR />    </SPAN></P><P class=""><SPAN class="">   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box</SPAN></P><P class=""><SPAN class=""> </SPAN></P><P class=""><SPAN class=""><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></SPAN></P> Thu, 12 Mar 2026 15:45:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421784#M970668 Handy1 2026-03-12T15:45:10Z Re: Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421785#M970669 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/550408">@DougA99</a> </P><P>Did you use a different email address for the second account? You can only have 1 email/1 account.</P> Thu, 12 Mar 2026 15:48:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421785#M970669 BKNS27 2026-03-12T15:48:52Z Re: Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421831#M970700 <P>Logged in and bought second plan with another email.  No problem with that. I can log in with either.  The second one stops at activation screen.</P> Thu, 12 Mar 2026 18:20:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421831#M970700 DougA99 2026-03-12T18:20:05Z Re: Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421906#M970749 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/550408">@DougA99</a> </P><P>Sounds like you need help from a CS_Agent.</P><P><A href="https://urlshortner.tiia.ai/xYpc_I" target="_self">https://urlshortner.tiia.ai/xYpc_I</A> </P><P>Or </P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A> </P> Thu, 12 Mar 2026 21:15:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421906#M970749 BKNS27 2026-03-12T21:15:52Z Re: Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421911#M970753 <P>Thanks. I did submit a request following your link.  Nothing back yet.</P> Thu, 12 Mar 2026 21:23:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421911#M970753 DougRA 2026-03-12T21:23:40Z Re: Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421912#M970754 <P>Funny how PM allows me to log in and contribute with either emails.</P> Thu, 12 Mar 2026 21:24:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1421912#M970754 DougRA 2026-03-12T21:24:54Z Re: Can't cancel https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1422108#M970899 <P>I finally heard back and they apologized.  I have canceled. Better offers elsewhere with far better service. </P> Fri, 13 Mar 2026 16:25:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-cancel/m-p/1422108#M970899 DougA99 2026-03-13T16:25:51Z