topic Re: Switch plans in Get Support

Switch plans

Annamtl — Thu, 12 Mar 2026 21:19:23 GMT

Anybody successfully switched plans? How'd you do it? ..

Hopes of switching plans, although so far it's proving an exercise in futility. My current plan has expired. Would like to subscribe to the plan which better meets my needs, but the system won't let me. Tried to "submit a ticket". When I clicked on "Submit", no response (didn't Submit).

...fingers crossed.

Re: Switch plans

slusagm — Thu, 12 Mar 2026 21:03:03 GMT

If you see the plan in your My Account -> Change Subscription, you should be able to change to it

Ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Switch plans

Handy1 — Thu, 12 Mar 2026 21:03:36 GMT

@Annamtl There’s delay in support tickets ATM but you can just resume service then go into your account and change plan for next renewal . Otherwise you will need to wait the delay out for support to try assist to new plan and resume at same time

Re: Switch plans

BKNS27 — Thu, 12 Mar 2026 21:05:16 GMT

@Annamtl

Simply login to your account and go to Subscription tab - Manage Subscription - Change Subscription and there will be a list of plans you need to switch to.

But you need to make a manual payment to reinstate your current plan first before you can switch plans.

If you don’t care about your number. You might get a better deal by creating a new account with a different email address and buy & activate a new SIM but compare the plans in your account first with plans for new members.

If you are having issues login to your account. Contact a CS_Agent.

https://urlshortner.tiia.ai/xYpc_I

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switch plans

computergeek541 — Fri, 13 Mar 2026 01:21:32 GMT

@BKNS27 wrote:
But you need to make a manual payment to reinstate your current plan first before you can switch plans.

It's entirely possible to switch plans when the account is in suspension. I've personally done it.