https://productioncommunity.publicmobile.ca/t5/Get-Support/SEND-YOUR-PRIVATE-MESSAGE-TO-CS-Agent/m-p/1421883#M970740 <DIV class=""><DIV><P>Hi, I bought a phone plan yesterday and set it up on my iPhone via esim.</P><P>Today i try logging into the app and it says I must choose a subscription plan, as if it does not know i am customer.</P><P>The issue is that I can receive the evergreen verification text code, but once logged into the app it says 'Please select a plan'. I don't want to pay for a second plan.&nbsp;</P></DIV></DIV><DIV class=""><DIV class=""><DIV>&nbsp;</DIV></DIV></DIV> Thu, 12 Mar 2026 21:20:13 GMT Alp_Int 2026-03-12T21:20:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/SEND-YOUR-PRIVATE-MESSAGE-TO-CS-Agent/m-p/1421883#M970740 <DIV class=""><DIV><P>Hi, I bought a phone plan yesterday and set it up on my iPhone via esim.</P><P>Today i try logging into the app and it says I must choose a subscription plan, as if it does not know i am customer.</P><P>The issue is that I can receive the evergreen verification text code, but once logged into the app it says 'Please select a plan'. I don't want to pay for a second plan.&nbsp;</P></DIV></DIV><DIV class=""><DIV class=""><DIV>&nbsp;</DIV></DIV></DIV> Thu, 12 Mar 2026 21:20:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/SEND-YOUR-PRIVATE-MESSAGE-TO-CS-Agent/m-p/1421883#M970740 Alp_Int 2026-03-12T21:20:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/SEND-YOUR-PRIVATE-MESSAGE-TO-CS-Agent/m-p/1421887#M970741 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/667546">@Alp_Int</a>&nbsp;</P><P><SPAN>The error indicates that the Eversafe login system is unable to locate your My Account from your email login.&nbsp; But no worries, it is an easy fix for PM support, you will just need to engage them by direct message.&nbsp; Please p</SPAN><SPAN>rivate message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&nbsp; &nbsp; &nbsp;</EM></P> Thu, 12 Mar 2026 20:16:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/SEND-YOUR-PRIVATE-MESSAGE-TO-CS-Agent/m-p/1421887#M970741 softech 2026-03-12T20:16:25Z