topic Re: Disrupted service in Get Support

Disrupted service

Wambo — Thu, 12 Mar 2026 18:10:06 GMT

I have set up automatic payments from my account. So why is my service interrupted now? I am having a notification that my subscription was not renewed.

I have tried to make a payment from the website but I am being told it cannot be done now, to try later. I need my phone for my work.

Re: Disrupted service

Handy1 — Thu, 12 Mar 2026 18:11:46 GMT

@Wambo You can go to shoppers drug mart and buy payment voucher and load funds *611 to resume service right away

can also

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Disrupted service

hTideGnow — Thu, 12 Mar 2026 18:17:47 GMT

hi @Wambo

PM payment system is glitchy sometimes

Since f your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com