topic Re: My Phone Number! in Get Support

My Phone Number!

jollyro — Thu, 12 Mar 2026 18:07:10 GMT

I have agreed to PM because it was said I can keep my old Phone number. I replied "yes" and just a short time later my phone was life and I could actually phone my cell with my number. Yesterday first, I got Emails from KOODO: We are unable to transfer your number......

Then I got a Text on my Phone : from 6400 .... we,ve been unable to transfer your current phone number to PM and assigned you a new number.....

ARE YOU KIDDING ME?

I want my number and I had it already on my phone! I need my number for my job! Do you know what it will cost to change my number? Trouble right from the beginning? What the heck happened here? What has Koodo to do with that? I just have a Pre paid registered there for my wife. What is going on with MY PHONENUMBER?

Re: My Phone Number!

hTideGnow — Thu, 12 Mar 2026 17:15:15 GMT

hi @jollyro

your Koodo number would work here, just some issues that need PM agent to fix

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage