topic Re: help in Get Support

help

JustinAustin — Thu, 12 Mar 2026 17:33:08 GMT

Anyone know if Cs_agents are on duty? been trying for hours to get hold of them.

Re: help

Handy1 — Thu, 12 Mar 2026 16:20:40 GMT

@JustinAustin Yes they work 7days a week 9am-10PM EST

but if you have already submitted

ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: help

JustinAustin — Thu, 12 Mar 2026 16:28:17 GMT

Sent several messages in the last few hours

Re: help

Handy1 — Thu, 12 Mar 2026 16:30:44 GMT

@JustinAustin My experience is they usually reply with in 1-2 hours although it can be as many as 4 hours for a response when busy I’ve seen even longer . But if you already messages them they will definitely get back to you just have be patient and keep checking your community in box

Re: help

computergeek541 — Thu, 12 Mar 2026 16:55:22 GMT