topic Re: Sim number in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-number/m-p/1421799#M970679 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/667445">@Raj20</a>&nbsp; Try using the camera icon on the app to read the back of the SIM card so it automatically inputs the number for you . That’s what I do make it’s much easier then trying to read off that small print of numbers&nbsp;</P> Thu, 12 Mar 2026 16:22:06 GMT Handy1 2026-03-12T16:22:06Z Sim number https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-number/m-p/1421792#M970672 <P>U already have a sim and trying to make a switch to PM but the serial number on sim is 20 digits however I can only enter 19 in the app, any suggestions?</P> Thu, 12 Mar 2026 18:05:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-number/m-p/1421792#M970672 Raj20 2026-03-12T18:05:43Z Re: Sim number https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-number/m-p/1421799#M970679 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/667445">@Raj20</a>&nbsp; Try using the camera icon on the app to read the back of the SIM card so it automatically inputs the number for you . That’s what I do make it’s much easier then trying to read off that small print of numbers&nbsp;</P> Thu, 12 Mar 2026 16:22:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-number/m-p/1421799#M970679 Handy1 2026-03-12T16:22:06Z Re: Sim number https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-number/m-p/1421824#M970695 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/667445">@Raj20</a>&nbsp;</P><P>Are you using a Public Mobile SIM?&nbsp;<BR />Other SIMs have 20 digits. PM SIM have 19 digits.</P> Thu, 12 Mar 2026 17:52:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-number/m-p/1421824#M970695 BKNS27 2026-03-12T17:52:27Z