topic Re: Cannot receive or make call after activation in Get Support

Cannot receive or make call after activation

Pedroadekannbi — Thu, 12 Mar 2026 15:09:20 GMT

I activated a new SIM yesterday and still unable to receive or make calls or texts. I have tried troubleshooting, toggled airplane on and off, reset network settings and restarted device several times . Pls kindly assist and help.

Re: Cannot receive or make call after activation

Handy1 — Thu, 12 Mar 2026 15:10:53 GMT

@Pedroadekannbi If you need supports help just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot receive or make call after activation

slusagm — Thu, 12 Mar 2026 15:11:17 GMT

what phone do you have?

can you text and receive text and data work?

since you already tried Reset network settings, you might need PM to reprovision the account.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage