topic Re: ACCOUNT WILL NOT REACTIVATE! in Get Support

ACCOUNT WILL NOT REACTIVATE!

SnakeHetfield — Tue, 04 Jan 2022 23:20:16 GMT

Guys I've been trying to reactivate my account for aboit a week now. My debit card is blocked by the website for attempted entries and I just shelled out $48 for a public mobile voucher even.though my plan is only $30 and still no reactivation! Obviously they have no phone number you can ring for public service and I've sent them messages with no reply getting really sick of this at this stage! Anyone been in or currently in a similar situation?

Re: ACCOUNT WILL NOT REACTIVATE!

Anonymous — Sat, 30 Jun 2018 19:26:47 GMT

@SnakeHetfield, how long has it been since you sent your private message to the moderators team? They answer in the order the requests com in.

Does you voucher amount show up as available funds in your account?

From the knowledge base article...

How quickly should I expect a response from a Community Moderator?

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

Re: ACCOUNT WILL NOT REACTIVATE!

Luddite — Sat, 30 Jun 2018 19:33:30 GMT

Dial 611 from your phone and enter the voucher code. Wait a few minutes and reboot your phone. If that fails you will need moderator assistance to reactivate, as well as to sort out your credit card issue.

Re: ACCOUNT WILL NOT REACTIVATE!

SnakeHetfield — Sat, 30 Jun 2018 19:56:56 GMT

Re: ACCOUNT WILL NOT REACTIVATE!

SnakeHetfield — Sat, 30 Jun 2018 19:58:28 GMT

Yes I have $43 available funds, but it keeps telling me to reactivate my account and when I go to reactivate it again it say enter voucher number or credit card

Re: ACCOUNT WILL NOT REACTIVATE!

closng — Sat, 30 Jun 2018 20:36:37 GMT

Unfortunately, you will have to wait for a Moderator to get back to you. Hope they get to you soon.

Re: ACCOUNT WILL NOT REACTIVATE!

CS_Agent — Sun, 01 Jul 2018 15:18:00 GMT

@SnakeHetfield, I'm sorry to read about your payment issue, and will gladly assist you with this matter. Please get back to me with the requested information in my private message so that we can sort this out.

Thank you for your patience!