topic Re: Constant Mobile Data Loss in Get Support

Constant Mobile Data Loss

Canada2026 — Thu, 12 Mar 2026 17:39:31 GMT

I am constantly loosing my mobile data connection.
then I have no mobile data for 10-30 mins.
This is happening daily.

Re: Constant Mobile Data Loss

slusagm — Thu, 12 Mar 2026 13:54:24 GMT

What phone do you have?

Do this to fix: Reboot phone and Reset network settings

And you might want to get PM involved if that does not work, ask them to check and refresh your account.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Constant Mobile Data Loss

Canada2026 — Thu, 12 Mar 2026 14:04:17 GMT

It’s an iPhone 17 pro max and I have reset the network settings. I’ll try the second and ask PM to check and refresh account.

Re: Constant Mobile Data Loss

Canada2026 — Thu, 12 Mar 2026 14:19:29 GMT

I tried to use the orange chatbot it’s just sending me in loops without ever connecting me to customer service agent.