topic Re: Activation and Number Transfer Issues in Get Support

Activation and Number Transfer Issues

Ajang — Thu, 12 Mar 2026 00:43:55 GMT

I am at my final step of transferring my ESIM but the transfer was not succesful. I need help.

slusagm — Wed, 11 Mar 2026 22:45:01 GMT

if you are at the final step, then it is the activation not successful and not the transfer.

Reboot the phone and login the app once more and check if the app can complete the activation.

But if you get the same error, you will have to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Thu, 12 Mar 2026 00:01:06 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.