topic ??? in Get Support

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BrodySpurrell — Wed, 11 Mar 2026 17:07:16 GMT

Why is it that i pay for a $20/month plan and then the second payement you guys are trying to take double it.

Re: ???

kb_mv — Wed, 11 Mar 2026 17:10:31 GMT

@BrodySpurrell wrote:
Why is it that i pay for a $20/month plan and then the second payement you guys are trying to take double it.

@BrodySpurrell You are going to have to give a little more than this if you want an answer. Maybe screenshot your payment page with personal details covered. What plan are you on? No one can give you an answer with what you have given.

Edit spelling

Re: ???

hairbag1 — Wed, 11 Mar 2026 17:27:07 GMT

@BrodySpurrell

be aware that your plan renewal occurs every 30 days...not "monthly".

Could it be that one payment is pending and will fall off when it gets to your payment card. Please have a look at payment card transactions to confirm if 1 or 2 payments came out. If 2, then click the orange chat bubble on lower right side of page to start process to get Customer Support help.

Re: ???

hTideGnow — Wed, 11 Mar 2026 18:02:31 GMT

hi @BrodySpurrell

if you are talking about the 50% off plan, there is a system glitch for renewal. You will need PM support agent to sort it out

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage