topic Issues with eSIM and account activation in Get Support

Issues with eSIM and account activation

Bozcape — Thu, 12 Mar 2026 01:01:06 GMT

Hey there!
Few minutes ago I subscribed to a plan and proceeded to activate the eSIM but the app refused to set it up for some reason and told me to reach out to support and I cannot do anything at the moment except contact support. I also cannot continue to activate the account and log in cause activation code gets sent to unactivated eSIM.

Re: Issues with eSIM and account activation

Dunkman — Wed, 11 Mar 2026 16:13:43 GMT

@Bozcape

I have escalated your post to PM employee CSA_PM. They should contact you via private message within 30 minutes. Check your private message inbox for response

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issues with eSIM and account activation

CSA_PM — Wed, 11 Mar 2026 16:26:41 GMT

Hello @Bozcape,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage