topic Re: Incoming Calls Dropped in Get Support

Incoming Calls Dropped

KlansasCity — Tue, 10 Mar 2026 23:46:00 GMT

More often then not, though not always, when I get an incoming call while my phone's screen is on, the call appears only for a moment, and my phone hangs up on it before I can even press "answer". Even if I somehow manage to press "answer" in the literal one second in which the option appears, the phone still hangs up on the call by itself.

I've tried restarting my device and clearing the cache of the phone app. Neither has made a difference.

Re: Incoming Calls Dropped

hTideGnow — Tue, 10 Mar 2026 23:48:42 GMT

hi @KlansasCity

what phone do you have ? use the IMEI checker to see if your phone is on PM's VoLTE whitelist
https://www.publicmobile.ca/en/get-help/articles/volte

you can also try Reboot phone and click Reset network settings and check if it helps

Re: Incoming Calls Dropped

KlansasCity — Tue, 10 Mar 2026 23:49:36 GMT

Ulefone Armor X31

Re: Incoming Calls Dropped

jor123 — Wed, 11 Mar 2026 15:05:51 GMT

Did it start happening all of a sudden or after a software update etc.?

Re: Incoming Calls Dropped

KlansasCity — Mon, 16 Mar 2026 18:55:54 GMT

I don't remember exactly when it started, but I know it didn't do it before the phone updated to Android 15.

Re: Incoming Calls Dropped

KlansasCity — Mon, 16 Mar 2026 19:02:07 GMT

I checked, and it says my phone is not compatible with PM's volte, though I don't know what to do with this information either way

Re: Incoming Calls Dropped

hTideGnow — Mon, 16 Mar 2026 19:02:49 GMT

hi @KlansasCity

Ulefone Armor X31 is not on PM VoLTE whitelist and that could be the problem

check around the Settings in the phone, probably the Mobile Network screen, see if there is a VoLTE option and enable it