topic Re: Cancel please in Get Support

Cancel please

LinaPark — Wed, 11 Mar 2026 13:49:58 GMT

Hello, I tried to switch to Public Mobile last Thursday and I received the eSIM.

But something went wrong, and I am still using Freedom Mobile.

I would like to cancel the transfer to Public Mobile and keep my Freedom Mobile service. PLEASE HELP ME. I want to talk to real person.

Re: Cancel please

Yummy — Wed, 11 Mar 2026 13:58:41 GMT

If you were not able to open an account then you have to send direct message to CS_Agent and ask for assistance. You cannot create a ticket without having an account.

Cancel

LinaPark — Wed, 11 Mar 2026 13:58:49 GMT

Hello, I received a text message from Public Mobile with a phone number.

I spent more than 30 minutes calling that number, but they said they are Koodo Mobile and cannot help me.

Is this normal? I’m very confused about this situation.

I would like to cancel my Public Mobile service and request a refund.

I have spent a lot of time over the past week trying to resolve this, and I have experienced inconvenience with my phone service.

Re: Cancel

softech — Wed, 11 Mar 2026 13:59:58 GMT

Transfer

LinaPark — Wed, 11 Mar 2026 14:21:37 GMT

Where can I check the new authorization message that was sent?

Is Public Mobile a prepaid service?

So there is no contract or minimum term, right?

Re: Transfer

kb_mv — Wed, 11 Mar 2026 14:30:13 GMT

@LinaPark wrote:
Where can I check the new authorization message that was sent?
Is Public Mobile a prepaid service?
So there is no contract or minimum term, right?

@LinaPark Are you referring to the authorization message for porting into Public Mobile? If yes, you would receive this message request on your old phone provider so keep your old sim card in until then. PM is indeed prepaid so you are only ever in for 30 days at a time. Stop paying and your service stops.

Re: Transfer

hTideGnow — Wed, 11 Mar 2026 14:31:22 GMT

hi @LinaPark

for Prepaid, yes, there is no contract here

for your transfer, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel

BKNS27 — Wed, 11 Mar 2026 16:20:14 GMT

@LinaPark

As noted in your other 5 posts about canceling your account.
You need to contact a CS_Agent to help you cancel and get a refund. Keep your eyes for a reply from an agent in the Messages section in your avatar top right.

https://urlshortner.tiia.ai/xYpc_I

PS, we are members like you helping others with issues.