topic Re: Auto Pay Failed in Get Support

Auto Pay Failed

jnwx — Wed, 11 Mar 2026 13:42:23 GMT

Hello, my auto pay failed, I'm trying to process the payment manually but cannot find anywhere to do so, how do I do this before my phone line gets cut off due to non-payment?

Re: Auto Pay Failed

Handy1 — Wed, 11 Mar 2026 13:43:30 GMT

@jnwx

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Auto Pay Failed

jnwx — Wed, 11 Mar 2026 13:44:31 GMT

That makes sense. There should be a button somewhere to pull up this page. Thank you!