Esim

jwoodiwi — Thu, 12 Mar 2026 01:05:45 GMT

I need a sim card with data for my trail cam. I accidently selected e sim. how can i cancel subscription and order a sim card with out waiting for the month to expire?

Re: Esim

Handy1 — Wed, 11 Mar 2026 10:12:58 GMT

@jwoodiwi Can ask support to help you. Change it to physical sim instead of eSIM

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim

softech — Wed, 11 Mar 2026 10:18:13 GMT

@jwoodiw

If the eSIM was already installed on your phone and working, you can make change to a sim card yourself.

get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
Via your My Account: https://www.publicmobile.ca/sim-card or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, you can update the sim card number from either the PM app or My Account via the browser :

If you are updating via Public Mobile app

login and go to Account page
(The 2FA should send to your via SMS to the eSIM. )
click Change your Sim card and update your sim card number there

To update it from My Account via the browser:

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

But if you eSIM was not installed or you have trouble accessing it, still buy the physical sim first and then ask PM agent to help to update the sim card number. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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