topic Re: New e-SIM and subscription in Get Support

New e-SIM and subscription

Gerry1980 — Wed, 11 Mar 2026 04:52:22 GMT

Hi there,

I have missed renewals of my subscription and my SIM card has been disconnected.

i am in the process of resubscribing and I want an e-SIM card. Unfortunately after following all the prompts, when I reach at the payments, payments fail. How do I proceed?

Gerald

Re: New e-SIM and subscription

hairbag1 — Wed, 11 Mar 2026 05:01:49 GMT

@Gerry1980

sounds like your old account has been deactivated due to non-pay within 90 days in suspension. Now, you must start over. Download the Public Mobile app to your cell, create a new account but use a different email address. Then you can buy a new esim and start a new plan. You have lost your old number so you'll have to just take a new number.

Re: New e-SIM and subscription

BKNS27 — Wed, 11 Mar 2026 07:55:18 GMT

@Gerry1980

Call 1-855-4PUBLIC to see if your account is Suspended or Closed.

If the system can’t locate your number then it is closed.

If your system indicates that your account is suspended then you need to make a manual payment to restore service. Once you have service. You can login to your account on the app or website and purchase a new eSIM but you will have to pay for the new eSIM.