topic Re: Internet down in my area at this moment in Get Support

Internet down in my area at this moment

sptong — Tue, 10 Mar 2026 21:23:19 GMT

Hello, can anyone else in Coquitlam connect to Public mobile data? It seems it has been down for awhile now. My phone indicates network error even after re-boot.

Re: Internet down in my area at this moment

rockymalubay — Tue, 10 Mar 2026 21:30:30 GMT

Same here, in Richmond just travelled to North Vancouver data didn’t work throughout the whole drive. Text and call still working. Phone still shows access to 5G LTE etc but no actually Internet connection.

Re: Internet down in my area at this moment

BKNS27 — Tue, 10 Mar 2026 21:33:39 GMT

@sptong

Check the outage map in your area to confirm:

https://istheservicedowncanada.com/status/telus/map#google_vignette

Re: Internet down in my area at this moment

PkMuzik — Tue, 10 Mar 2026 21:40:58 GMT

Same. Looks like this issue is on lower mainland

Re: Internet down in my area at this moment

STallarico — Tue, 10 Mar 2026 21:44:23 GMT

I’m in Pitt meadows and data is also down. Call and text work

Re: Internet down in my area at this moment

softech — Tue, 10 Mar 2026 22:13:37 GMT

@BKNS27 wrote:
@sptong
Check the outage map in your area to confirm:
https://istheservicedowncanada.com/status/telus/map#google_vignette

@BKNS27

I understand that many regular members here often recommend checking this site. However, it is not a reliable source and should not be relied upon to confirm network outages.

First, the site is not an official source, and the numbers displayed are based on issues voluntarily reported by users.

In addition, the reported numbers for each carrier represent the total number of reported issues across multiple services, including Wi-Fi, TV, total blackout, email, phone (which may refer to either mobile or home phone), and internet (which could include both home internet and mobile data). This can be misleading for members here who are only concerned about mobile service issues.

For example, the Vancouver section on the site shows 89 reports in the past 15 days, and the six most recent reports in the Vancouver area are:

Phone - a minute ago
Internet - 10 minutes ago
Internet - 11 minutes ago
Phone - 20 minutes ago
Phone - 36 minutes ago
Internet -2 hours ago

As mentioned, those internet issues are unclear as to whether they are related to home internet or mobile services. The numbers shown are therefore not a reflection of any current issue. At most, they could only serve as a very rough reference to overall service reliability over a 15-day period.

The Vancouver example I brought up is not a one-off. In fact, all areas show a similar pattern, where different types of issues are combined into a single number for each carrier, based on small, voluntary samples collected over multiple days. Because of this, I do not believe this site is suitable to recommend as a source for checking outages.

@sptong / @STallarico / @PkMuzik / @rockymalubay

I would not use that site to confirm if any local issues at all

You can check the official site for service status:
https://www.telus.com/en/bc/outages

It does cover different Telus products, too. So, you have to click on the each circle, or the circle in your area to confirm if it is about Mobile issue.

As of this moment, there is no confirmed Mobile issue in BC area. However, it is not unusual Telus might not post the outage until it is confirmed or until it is a more widely affected issue. So keep checking.

And I encourage you to open ticket with PM agent to report your issue so they can investigate. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Internet down in my area at this moment

Kman5000 — Tue, 10 Mar 2026 21:57:30 GMT

Out on central Vancouver Island as well

Re: Internet down in my area at this moment

Steve5439 — Tue, 10 Mar 2026 21:57:41 GMT

Data also not working in Surrey.

Re: Internet down in my area at this moment

Rgom — Tue, 10 Mar 2026 21:59:12 GMT

Down in the Okanagan too

Re: Internet down in my area at this moment

Mwout — Tue, 10 Mar 2026 22:06:48 GMT

Same in Victoria

Re: Internet down in my area at this moment

Lmgforster — Tue, 10 Mar 2026 22:08:29 GMT

Down in the Cariboo

Re: Internet down in my area at this moment

Stevevevevev — Tue, 10 Mar 2026 22:10:26 GMT

Data not working in Vancouver. 3G kind of works as a workaround.

Re: Internet down in my area at this moment

Juju211221 — Tue, 10 Mar 2026 22:11:07 GMT

I can confirm, down in South surrey / White rock as well

Re: Internet down in my area at this moment

SinaBekhradi — Tue, 10 Mar 2026 22:11:26 GMT

Hi. My wife and are having the same issue at Coquitlam area. Hope they fix it soon

mobile internet suddenly stopped working

aberham — Tue, 10 Mar 2026 22:13:41 GMT

On my way home suddenly i had no mobile data / internet. i did not change anything so thats what baffles me. i tried everything to remedy. my bill is paid.

Data

Al38 — Tue, 10 Mar 2026 22:13:58 GMT

Data out for all my family using PM. Anyone else have this issue?

Re: mobile internet suddenly stopped working

softech — Tue, 10 Mar 2026 22:14:42 GMT

@aberham

if you are in Vancouver area, there could be a outage there. But try changing our network mode to 4G/LTE or even 3G and check data is working with the different network mode

And you have voice calls and text working?

Re: Data

aberham — Tue, 10 Mar 2026 22:17:20 GMT

yes glad its not just me

Re: mobile internet suddenly stopped working

aberham — Tue, 10 Mar 2026 22:18:07 GMT

yes voice and text work, and i tried different networks. same when i put simm in old phone

Re: Internet down in my area at this moment

Rgom — Tue, 10 Mar 2026 22:18:24 GMT

Back online now!