How to reactivate ESIM ?

denys86 — Tue, 10 Mar 2026 17:44:42 GMT

If my phone went through factory reset. How I can get new QR code for ESIM , and couldn't lost my phone number and account balance?

Re: How to reactivate ESIM ?

softech — Tue, 10 Mar 2026 16:32:25 GMT

@denys86

You cannot reactivate an old eSIM, you need to buy a new one. And Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

Re: How to reactivate ESIM ?

slusagm — Tue, 10 Mar 2026 16:33:04 GMT

With PM, you simply buy a new one using the app

Download Public Mobile ap on the new phone and login. Then go to Account -> Purchase Sim card and choose eSIM and buy and install

if your last eSIM was bought 15+ days ago, it should be free

topic Re: How to reactivate ESIM ? in Get Support

How to reactivate ESIM ?

Re: How to reactivate ESIM ?

Re: How to reactivate ESIM ?