topic overpayment in Get Support

overpayment

Tonechka0504 — Tue, 10 Mar 2026 15:38:30 GMT

Hello!

Yesterday I registered a number with an eSIM, but then I decided to order a SIM card for $10.50, after ... when I checked my account and saw, the public mobile charged me $10.50 - 6 times!!! How can I cancel this transaction?

Re: overpayment

slusagm — Tue, 10 Mar 2026 15:39:51 GMT

ask PM to check again and issue refund if that is the case

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: overpayment

hairbag1 — Tue, 10 Mar 2026 15:42:01 GMT

@Tonechka0504

Click the orange chat bubble on lower right side of page...if you run into problem, you can use this link to dm Customer Support to request refund or best to request credit to your new account...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437