topic Re: Pausing plan in Get Support

Re: Pausing plan

askyoba — Tue, 10 Mar 2026 14:10:42 GMT

Thanks for all insights. However, 1) I don't have ‘Subscription’ tab. 2) Under "Subscription & Add-Ons", I could not find: ‘Manage Subscription’ - "Unsubscribe" based on the AI instruction I just got:

Navigate to Subscription: Go to the ‘Subscription’ tab and click on ‘Manage Subscription’.
Unsubscribe:

Choose ‘Subscription Renewal’
Click ‘Unsubscribe’
Confirm by selecting ‘Yes’

Re: Pausing plan

Dunkman — Tue, 10 Mar 2026 14:10:29 GMT

@askyoba

It should be under Payment tab.

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/how-subscription-works

Toggle the Subscribe link to off.

That will turn off your preauthorized payments. On next payment date, your subscription will be suspended. If suspended more than 90 days, then your account will be permanently closed and number lost. Most customers would recommend to activate you account at about day 85-88 just in case something happens and you have more time to troubleshoot. Don't wait to the last moment to reactivate your subscription.

Re: Pausing plan

slusagm — Tue, 10 Mar 2026 14:42:11 GMT

@askyoba

login to My Account first, then use this link to access the page directly:
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Pausing plan

askyoba — Tue, 10 Mar 2026 15:25:33 GMT

Magic! Thanks!

How come there was no "manage subscription"- "unsubscribed" when I opened "Payments" before? It only appeared with your link.

Re: Pausing plan

askyoba — Tue, 10 Mar 2026 15:20:25 GMT

Thank you. Solved.