topic Re: Plan taking a long time to activate in Get Support

Plan taking a long time to activate

Johnny2093 — Tue, 10 Mar 2026 05:15:03 GMT

Signed up tonight around 6pm. App said it could take 30mins to 5hrs for service to be activated.
it’s been 6hrs and it’s not working. Anyone else have a long wait after signing up?

Re: Plan taking a long time to activate

Sansan — Tue, 10 Mar 2026 05:39:35 GMT

Typically it's done within minutes.

What step were you at? Log out, uninstall the app and log back in and try again.

Re: Plan taking a long time to activate

softech — Tue, 10 Mar 2026 11:51:19 GMT

@Johnny2093 did you mean the porting was not done still? did you try testing the sim in the phone and test if you can make outgoing calls?

Please reach out to PM customer support and they will sort this out for you. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Plan taking a long time to activate

Anerkons — Tue, 10 Mar 2026 13:05:13 GMT

I had to wait more than a day and actually was give a CS voice number to call for help . HOWEVER it proved to be my fault because I input an o instead of a 0 (zero) in my EMEI.

Re: Plan taking a long time to activate

Johnny2093 — Tue, 10 Mar 2026 14:08:24 GMT

So I ended up asking ChatGPT why it wasn’t working. After trouble shooting a bit we figured out that because the Bell sim was still in the phone an “Turned On” in “Cellular Data” in settings the phone was defaulting to that sim and blocking the transfer of my number to the new one.
I took a screenshot and posted it to ChatGPT and gpt was able to tell me exactly what to do. Very handy!
After I turned the old one off, it told me to go to “Network Selection” turn off “Auto” then manually select Public Mobile, then turn “Auto” back on. Then shut my phone down for two minutes and turn it back on. It resets everything and makes the new eSIM the default sim.
Now everything’s working.
Thanks for the tips for those who responded.